Support

How can we help?

Questions about your account, your subscription or the app itself? Write to us - we read every message and reply within 2 business days.

Get in touch

📧

Email us

Write to us at any time, from any address. We reply within 2 business days.

support@beangler.com

Response time

We answer support requests within 2 business days (Monday to Friday). Tickets created in the app are handled first, because they already carry your account details.

To speed things up, tell us the email address of your BeAngler account, the platform you use (web, Android or iPhone), and attach a screenshot where it helps.

Frequently asked questions

I can't sign in - how do I restore access?

BeAngler has no passwords: you enter your email and we send a one-time code. If the code does not arrive, check the spam folder, make sure the address is spelled correctly and request a new code. If you no longer have access to that mailbox, write to support@beangler.com from any address and tell us the old one - we will verify the account and help you move it.

How do subscriptions and payments work?

Plans, prices and what each plan includes are listed at beangler.com/pricing. Payments are processed by Paddle, our merchant of record, and invoices and receipts are sent by Paddle by email. You can change or cancel a plan yourself in the app; the paid period you have already paid for stays active until it ends.

How do I delete my account and my data?

In the app open Settings, then Security, and choose Delete account - or send a request to support@beangler.com. The account and its data are archived for 30 calendar days and then permanently deleted. What is deleted, what we must keep by law and how long it takes is described on the account deletion page and in the Privacy Policy.

Does BeAngler work without an internet connection?

Yes. The app is offline-first: the maps you have opened, your catches, sessions, tackle and plans are stored on the device, so you can keep working at the water with no signal. Everything you change offline is queued and synced automatically as soon as you are online again.

How do I report a bug or suggest a feature?

Create a ticket in the support centre in the app or write to support@beangler.com. Please describe what you did, what you expected to happen, which platform and app version you use, and attach a screenshot or a short screen recording - that is usually enough for us to reproduce the problem.

Will my data be there on another device?

Yes. Your data belongs to your BeAngler account, not to a device: sign in with the same email on the web, on Android or on iPhone and you will see the same catches, water bodies, sessions and gear.

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